What is your merchandise return policy?
We always stand behind the quality of any Santas Secret™ products. You may return your Santas Secret™ purchased item in its original condition for any reason at any time.
Within thirty (30) days from the date of purchase we will gladly and promptly replace your Santas Secret™ product with an identical unit or issue you a FULL REFUND--its your choice! After thirty (30) days from the date of purchase we'll replace your Santas Secret™ product with an identical model if it is determined defective and under warranty. If we made a mistake or the unit is determined defective, we'll also pay all shipping charges. There is never a shipping charge for replacements returned to you. If the product is determined out of warranty, you will be contacted within 24-hours by phone or e-mail.
What is your warranty?
Neutek hereby warrants Santas Secret™ products in their original condition for two (2) years from the date of purchase against defects in materials and workmanship in normal use under the conditions in which it is intended. Buyer agrees that if the product proves to be defective, Neutek will only be obligated to replace or repair such product at the option of Neutek. Neutek shall not otherwise be liable for loss or damages, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including negligence, warranty or strict liability.
All warranty claims must be sent in writing or e-mail to Neutek along with both a copy of the original dated purchase receipt and the defective merchandise.